Help centre
How to do things on Ujima.
Short guides for listing, hosting and your account. A person answers within two business days.
Businesses
Listing your business and getting verified
From sign-up to a live, verified listing, and what happens in between.
4 min read
Your listing: photos, hours and story
What customers see on your public page and how to keep it current.
3 min read
Your team: inviting people and roles
Give colleagues their own login to the dashboard.
2 min read
Offers, products, projects and the pickup store
The extra things your page can do beyond the listing.
3 min read
Messages and inquiries
Where requests from customers, sponsors and communities land.
2 min read
Analytics: what the numbers mean
Reading the charts on the Analytics page.
2 min read
Plans and billing
Free, Starter and Growth: what each adds and how to change.
2 min read
Hosting events
Events, RSVPs and tickets
Create an event, sell free or paid tickets, invite people and keep them posted.
6 min read
At the door: checking guests in
Scan tickets, mark attendance and what to do after the event.
3 min read
Payouts, fees and refunds
Where ticket money goes, how to connect Stripe, and how refunds work.
4 min read
Communities
Members
Quick answers
Ujima is a platform that helps you discover and support local businesses, with a special focus on businesses owned by underrepresented founders. Our name comes from the Swahili principle meaning "collective work and responsibility."